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SpamExperts KnowledgebaseFeature Preview

MailBox Overview

The Mailboxes Overview replaces the Local recipients and the Email Alias pages.  On this page, you are able to auto-discover addresses via recipient callout verification, control whether newly discovered mailboxes are filtered, and manage mailbox filtering, archiving, and aliases in a central location.

The MailBoxes Overview is available at Super-Admin, Admin, and Domain User levels. 

Super-Admin level (Local Cloud only)

When logged in as Super-Admin and visiting the MailBoxes Overview section, there will be 3 tabs available. 

Mailboxes

In this section you can review the mailboxes that you either manually added or that were automatically discovered.


To see all mailboxes, simply use the “Show Results” button without specifying any query rules. If you want to see only mailboxes matching certain criteria, you may add those using the “New rule” button.

This section also allows you to: 

  • Add mailboxes manually

For this, you need to click on the Add Mailbox button. 

Here, you need to: 

  • Add the local part and domain part

  • Incoming (Filtering)

    • Use recommended means default value 

    • False means no filtering

    • True means filtering is active

  • Archiving enabled:

    • Use recommended means default value 

    • False means no archiving

    • True means archiving is active

  • Automatic Email Scout Report activation:

    • Use recommended means default value

    • False means the Email Scout Report is not active

    • True means the Email Scout Report will be activated automatically

  • Distribution list

    • False should be used if that address is not a distribution list

    • True should be used if that address is a distribution list

  • Discard all email without rejection response:

    • Use recommended means default value set for the domain 

    • False means the the email will be received for that mailbox

    • True means that all emails for that mailbox will be rejected without a bounce being generated. 

Additional actions:

  • Add mailboxes via CSV - allows you to bulk add mailboxes via CSV

  • Export the existing entries to CSV - allows you to export the existing entries to a CSV. 

To search for existing entries, you need to add Query Rules. The available search rules are: Mailbox, Domain, Filtered (Incoming), Archived enabled, Automatic Email Scout Report activation, Distribution list, Discard all email without rejection response status.

You can also action on the existing entries by using the drop down arrow to the left of the entry. 

The available actions are: 

  • Edit

  • Remove

  • Export as CSV

There is also the option to handle  multiple entries at once, by selecting them from the results list, then using the drop-down list at the bottom of the page. Here, you can use either to remove those selected entries, bulk edit them, or export them to CSV. Once the selection was made, you need to click on the Apply button. 

Mailbox Aliases

In this tab you may add, edit, or remove aliases. 

A mailbox alias rewrites email from one address at a domain to another address at the same domain. It is also possible to rewrite all addresses at one domain to another domain, and to combine both forms of alias.

For example, if you have example.org as a domain alias for example.com, and alias@ as a mailbox alias for user@, then any mail directed to alias@example.org or alias@example.com will use logging, quarantine, and filtering settings of the primary mailbox, user@example.com.

If direct delivery for email and domain aliases is enabled, then the final delivery of the message will be done to the original version of the address. Otherwise, the delivery will be to the primary mailbox.

  • If you wish to catch all mail at this domain and direct it to a single address, use '*' in the 'Alias' field and the address you want it rewritten as in the 'Mailbox' field.

  • Note that you cannot use wildcards in the 'Alias' field, other than a single '*'. The alias address 'user*' means the alias address 'user*@example.com', not all addresses that start with 'user'.

  • Only a single mailbox rewrite is done, ie. you cannot have alias1@example.com rewritten to alias2@example.com and then to user@example.com.

Administrator Level

When logged in as Administrator, you will have 3 sections available in the Mailboxes Overview. Any settings that you make here will apply to the domains that are added to that administrator account, or any domains that are added to the Sub-administrators of that account. If the Sub-administrator has custom settings, then the domains that belong to the Sub-admin will follow those settings instead. 

Configuration

In this tab you will be able to make settings related to the outgoing filter:

  • Rewrite Sender Addresses - This enables you to apply a mailbox alias to a sender address, meaning that you will be able to send email from Alias Addresses. 

  • Enforce Sender Domain -  If this is enabled, then the messages on the outgoing filter will not be accepted if the sender does not belong to the domain that has the outgoing user assigned. 

  • Enforce Sender Mailbox - If this is enabled, the sending address must be listed in the Mailboxes list, otherwise the messages from that address will not be accepted. 

  • Automatically discover senders - With this option enabled, the senders that are discovered via the callout check will be added automatically to the Mailboxes list. 

Once you have made the settings, you need to click on the Save button to save them. 

If you wish to have the recommended (default) settings in place, you can simply click on Use recommended for all button. 

The other sections: Mailboxes, and Mailbox Aliases work in the same way as described in the Super-Administrator section of this article. 

Domain User Level

When logged in as the Domain user, you will have 4 sections available in the MailBoxes Overview. 

Any setting that you make here will only apply to the mailboxes of that domain. 

Configuration

The setting that you make in this tab affect the incoming filter. 

  • Maximum Mailboxes - here you can specify the maximum number of mailboxes that this domain should have. The value of 0 means no limit.

  • Only accept email for specified mailboxes - When enabled, the filter will only accept email for the mailboxes added to the Mailbox list.

  • Automatically discover mailboxes - Mailboxes will be discovered using recipient callout verification and added to the Mailboxes list.

  • Filter incoming messages by default - If this is set to Enable, then the mailboxes that are set to used the recommended value will have filtering enabled, as well as mailboxes that are not in the mailbox list. If this is disabled, then no filtering will be active for the mailboxes.

  • Log mail to invalid recipients - With this option enabled, delivery attempts to invalid recipients are logged

  • Has 'catch-all' mailbox - This option allows you to refresh the catch-all state of the domain

  • Archive by default - If this is enabled, then archiving will be enabled for the mailboxes that are set to used the recommended value, as well as mailboxes that are not in the mailbox list. If it is disabled, archiving will not be enabled for mailboxes when these are automatically added. 

When manually adding mailboxes, you can select what features are available for those mailboxes.

The other sections: Mailboxes, and Mailbox Aliases work in the same way as described in the Super-Administrator section of this article. 


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