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SpamExperts KnowledgebaseIncoming Filtering

Recipient Callouts

There's no point accepting mail if it is sent to a recipient email address that doesn't actually exist on your destination mail server. Thus the servers check the destination servers first to determine if a recipient email address is an existing email account for which the destination server accepts email. The filtering systems internally keep track of existing/non-existing email accounts at the destination server to minimize the number of recipient callouts. These callouts are all done using SMTP directly, and are compatible with any type of email destination server. Hence it's not required to query for valid users externally using LDAP, the SMTP server on the destination server will handle such lookups locally.

5xx destination server rejects

Whenever the destination server permanently rejected the email for a certain recipient with a 5xx error code, the destination address is considered invalid and all email sent to the recipient address will be rejected. This information is cached locally on each filtering server separately for up to 2 hours. You can clear the callout cache using the webinterface or API.

Existing recipients

Existing recipients are cached for up to 96 hours.

Technical details

The filtering servers do a 'null sender' callout. This means that the filtering server will connect to your destination server, using a sender of "<>" (just as a bounce message does), and the real recipient. After checking the recipient, the connection will be properly closed (i.e. no message is actually sent). You need to ensure that your destination servers will correctly verify addresses in this fashion.

Before verifying the actual address, the filtering server will check to see if the domain will accept all email addresses (if a "catch all" address is setup), using a randomly generated address at the domain. If this succeeds, then there is no need to check individual addresses, because they will always be accepted (either valid addresses or not valid but directed to the "catch all" address). These checks are cached just like regular checks, but if the domain does have a "catch all" address there will be fewer callouts.\

Using Local Recipients

In case your mailserver is wrongly setup to act as a "catch-all", accepting email for non-existing users, you can use the "Local Recipients" feature to manually specify for which recipients email should be processed.  


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